Account

If you are experiencing difficulties logging into Tarantín, we recommend reviewing the following points before contacting our support team:

Quick Access Checks

1. Review Your Email and Password:

• Ensure that the email address you are using is the same one you initially registered with.

• Verify that your password has been typed correctly. Remember that passwords are case-sensitive (e.g., Password123 is different from password123).

• Check if the Caps Lock key is activated on your keyboard, as this can change the way your password is typed without you noticing.

2. Use the Password Recovery Option:

• If you forgot your password, click the "Forgot your password?" (or similar) link on the login screen.

• Follow the instructions to receive a reset link in your email.

3. Verify the Login Method:

• If you originally created your account using the "Connect with Google" button, you must continue to use that option to log in, instead of trying to enter with an email and password.

If the Problem Persists: Contact Support

If you have attempted the verifications above and still cannot access your account, our support team is ready to assist you.

Steps to Contact Support:

1. Access the Form: Look for and click the button or link that says "Contact Support" (or "Help").

2. Fill in the Form: You will be directed to a contact form where you must provide the following information:

   • Your full Name.

   • The Email Address associated with your account (or a contact email).

   • A clear description of the problem you are experiencing (e.g., "I can't log in and I have already checked my password and email").

3. Submit the Request: Click the "Send" button.

The Tarantín team will review your case and contact you as soon as possible at the email address provided.